ultralawn customer success lawn photo

If you’ve taken some time to look through our website, or are an existing customer, you’ve noticed the pride that we take in providing the best service possible! From using the most effective products available to thorough communication with customers (both existing and potential), we take every step possible to make sure we’re doing things the right way. ULTRALawn has been in business for nearly four decades, making us one of the longest standing lawn care companies in the area.

Educated Iowans

Our staff is educated and experienced, and we are comprised mostly of native Iowans. Having decades of local knowledge has been critical in helping us craft lawn care programs that utilize the correct products at the right times for homeowners in Cedar Rapids, Iowa City and surrounding communities. We respond quickly to issues that are affecting our local environment, and we understand that our unique micro-climate requires the kind of care that may not fit into a “textbook” program. Conventional wisdom has long recommended an application of pre-emergent crabgrass control in the early spring. Over the years, we’ve added pre-emergent herbicide to our second treatment in the spring. The window for crabgrass germination outlasts a single application early in the year, so we’ve modified our program to include a second dose of herbicide, ensuring that your lawn stays free of crabgrass and foxtail. While it is just one example, there is a constant evaluation of product usage and timing to better fit our unique climate.

There's Always Competition

There are many companies offering lawn care services in our area. In fact, you probably have received a call or mailer from at least a few of them! Larger, nation-wide companies (Tru-Green, NatureScape, WeedMan, Spring Green) can aggressively advertise and have marketing teams dedicated to soliciting new business. One marketing ploy we frequently see from our competitors is offering low introductory pricing. These discounts are great if the main goal is to save money, but those prices will inevitably rise, and the end result is a disappointed customer. We believe in consistency and honesty, and there will never be games with our pricing at UltraLawn. We promise results, knowing that the best value is achieved by doing our job better than everyone else.

Local Customer Service is Important

We all have probably encountered a situation where we had to call customer service for an issue that seemed like a relatively quick fix. However, after being led through a maze of menu options, you’re left waiting on hold for several minutes. When someone finally does pick up on the other end, you’re forced to repeat all of your information again, the individual is in a call center far away from home, or you get transferred to another person who may or may not be able to actually help. It’s disheartening to know that if an issue comes up with your lawn, your call could be going to a main office in Chicago, Memphis, or Ontario! When you call UltraLawn, you can be assured that your call will be answered by someone in our lone office in Hiawatha. If you need to leave a message for someone, your call will be returned by a trusted expert who has been to your property and has the knowledge to answer your questions. It can be very reassuring to know that, when dealing with a locally owned business, you’re more than “just a number”.

Throughout our years of service since 1985, time and time again we’ve found that our edge is in the intangibles; effort, accountability, reliability, and communication. Being a family-owned, local company doesn’t afford us the luxury of relaxing our standards. As we’ve grown, so have the number of happy, loyal customers we proudly serve. There are many reasons we can boast exceptional reviews and testimonials, so why wait any longer to find out why? Get a satellite quote today.

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